We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied with your order, we offer a hassle-free return policy. Please review the following guidelines:
1. Eligibility for Returns:
– We accept returns for most products within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
– Please note that certain products, such as personalized items or perishable goods, may not be eligible for return due to their nature. This information will be clearly stated on the product page.
2. Return Process:
– To initiate a return, please contact our customer support team within the specified return period. Our team will guide you through the return process and provide you with a return authorization (RA) number.
3. Refund or Exchange:
– Once we receive the returned item and verify its condition, we will process your refund or exchange as per your preference.
– Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account.
– If you prefer an exchange for a different product or size, we will arrange for the replacement item to be shipped to you.
4. Return Shipping Costs:
– If the return is due to our error or a defective item, we will cover the return shipping costs. In such cases, please contact our customer support team to arrange the return shipping label.
– If the return is due to personal preference or a change of mind, the customer is responsible for the return shipping costs.
5. Non-Returnable Items:
– Certain items may not be eligible for return, including but not limited to:
– Personalized or custom-made items.
– Perishable goods, such as food or flowers.
– Intimate or sanitary products.
– Gift cards or vouchers.
6. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or offer a refund, including any applicable return shipping costs.
7. Return Policy Conditions:
– Items returned must be in their original condition and packaging.
– We reserve the right to refuse a return if the item is not in its original condition or if it is returned after the specified return period.
– Please note that our return policy is subject to change without prior notice. Any updates or modifications to the policy will be communicated on our website.
If you have any questions or need assistance regarding returns, please contact our customer support team. We are here to help you through the return process and ensure your satisfaction.